One World Touch

Touch Screen Solutions

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Buy online or call us toll free 888.928.2929
Can't find it? CLICK HERE for custom solutions.

FAQs

AllBuyingOtherS/W & Acc.ShippingTechnicalWarranty / Returns

Buying

What type of payments do you accept?

We accept most major credit cards, check, wire transfer or for larger purchases we do have financing options available such as Lease or Net 30-day terms. For shipments outside the United States, credit cards or wire transfers are the only available payment options.

How can I buy your products?

OWT wants to make your shopping experience a pleasant one so we provide three easy ways to purchase.  You can purchase products online via our secure webstore, email a Sales Associate for a quotation, or call us toll-free, 8am to 5pm CST, Monday thru Friday at 1.888.928.2929.

Other

What if I need a specific touch product or brand and didn’t find it on your site?

Chances are we have access to what you are looking for. Big or small, touch product or accessory, brand specific or custom project, we can assist with all your touch product needs. Please visit our Custom Solutions page for more information.

S/W & Acc.

Do you sell software and accessories for my touch product(s)?

Yes, we have access to over 75,000 software titles and peripherals for your touch product(s) – everything from mounting arms to virtual onscreen keyboard software. Please visit our Software/Accessories page to view our top selling add-on items. If you do not find the product you are looking for please contact a Sales Associate for a quote.

Shipping

What countries do you ship your products to?

The quoted shipping rates with our products apply to the continental United States - but we do ship our Touch products worldwide. Some countries may be restricted from shipment based on Export Compliance laws. Please contact your Sales Associate for a shipping estimate outside the continental United States.

If I choose the Next Day Shipping option, does that mean I will get my order the following day?

By selecting Next Day Shipping this determines what your delivery time will be once your product is finished in production.  See FAQ Question 2 for general lead time information. 

How long will it take to get my new order(s)?

Our touch product orders are custom built to your exact specifications and requirements. The lead time for new orders placed is determined based upon component availability. The typical lead time for new orders with parts in stock is 5-7 business days from the time an order is placed.  You will receive email confirmation with in 24 hours with product ship date.

Technical

What is the difference between Resistive, Capacitive and Surface Acoustic Wave (SAW) Touch Technology?

What is the difference between Resistive, Capacitive and Surface Acoustic Wave (SAW) Touch Technology?

In general, all three types of touch technology are doing the same thing, replacing the mouse functionality with an interactive touch on the screen.  However, there are some differences between the three. Resistive touchscreens rely on a fingertip or any other object to record input. You must press to make the screen work. Resistive touch is very accurate.  This technology is the most common type of touch screen in the market and therefore cost effective.  It is widely used in point-of-sale, industrial and medical applications. Capacitive touchscreens don’t rely on pressure, but instead use sense-conductivity to record input. You don’t have to press down, but you do have to use a fingertip.  Capacitive is more durable than Resistive Touch.  These screens have good optical and wear properties and are widely used in gaming, kiosks and point-of-sale applications. Surface Acoustic Wave (SAW) is the optical standard of touchscreens. Its pure glass construction provides superior optical performance and makes it the most scratch resistant technology available. Surface wave is widely used in kiosks, gaming and office automation applications.

Warranty / Returns

If my product is out of warranty, can I still get it repaired?

Yes, we do repair and service on products that are out of warranty. Please contact an OWT Technican for a repair estimate

What warranty comes with my OWT Touch product?

All touch monitors have a standard Three-Year Return-to-Depot (RTD) warranty.  Touch Panel PCs and POS Systems come standard with a One-Year RTD Warranty – and the option for a Three-Year RTD Warranty is $199 per unit.

How do I set-up an RMA (Return Material Authorization) Number for my Touch product?

RMAs can be obtained by speaking with our technical staff about your product. If it is determined a repair is needed, your OWT Technican will issue an RMA and the necessary shipping instructions. Please visit our Warranty/Returns page for more info.

 

Support at a Glance

Sales Support
Phone: 888.928.2929 – 8:30am to 4:30pm CST (Mon-Fri)
Email: sales@oneworldtouch.com

Tech Support
512.341.9300 – 8:30am to 4:30pm CST (Mon-Fri)

Online Support
Email: support@oneworldtouch.com

 

FAQs | Shipping Policy | Warranty/Returns | Software/Drivers | Technical Documentation

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